// LEGAL: SERVICE_LEVEL_AGREEMENT
Service Level Agreement
Effective: February 20, 2026 — Operated by placeholder, KvK 93724454
1. Overview
This Service Level Agreement ("SLA") describes the service level commitments for NaaS (Nothing as a Service), operated by placeholder (KvK 93724454, BTW NL005039345B64).
We take the delivery of nothing very seriously.
2. Service Level Objectives
| Service | Target Uptime | Measurement |
|---|---|---|
| Nothing Delivery | 100.000% | Nothing cannot experience downtime |
| Void API | 99.95% | External monitoring |
| Null Agent | 99.9% | API response time |
| Leaderboard | 99.9% | Supabase health |
| Dashboard | 99.9% | Synthetic monitoring |
3. Nothing Delivery Guarantee
Nothing Delivery has a unique SLA: 100% uptime, guaranteed.
The absence of a service cannot experience a service disruption. If you believe your nothing was not delivered, please contact support. We will confirm that your nothing was, in fact, delivered.
4. Measurement & Reporting
- Uptime is measured in calendar month periods.
- Excluded: Scheduled maintenance (announced 48 hours in advance).
- Excluded: Force majeure (but nothing is immune to force majeure).
- Status page: nothingasaservice.co/status
- Monthly uptime reports published on /transparency.
5. Service Credits
If an SLA target is breached, affected customers are eligible for service credits:
| Monthly Uptime | Credit |
|---|---|
| 99.0% – 99.95% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Note: Nothing Delivery SLA cannot be breached. These credits apply to the API, Agent, Leaderboard, and Dashboard only.
6. Support Response Times
| Tier | Response Time | What You Receive |
|---|---|---|
| Free | Best effort | Nothing, eventually |
| Premium | 48 hours | Nothing, faster |
| Enterprise | 24 hours | Priority nothing |
| Lifetime | 12 hours | VIP nothing |
7. Exclusions
The following are excluded from SLA calculations:
- Issues caused by the user's own infrastructure.
- Third-party service outages (Stripe, Supabase).
- Scheduled maintenance windows (announced 48 hours in advance).
- The existential void (we can't SLA that).
8. Requesting Credits
To request a service credit:
- Email legal@nothingasaservice.co within 30 days of the incident.
- Include: date, time, affected service, and a description of the issue.
- Credits are applied to the next billing cycle.
- Maximum credit: 50% of monthly fee per incident.